Orders & Returns

Your order slot is only confirmed after you receive a confirmation email from one of our lovely team members confirming your slot time.

Collection service operates 6 days per week, Monday – Saturday. 

Operational hours may be affected by Public Holidays, special events, weather issues etc.

Once your order has been collected, Rustic Honey will not accept any responsibility regarding damage, theft or any other issue.

If your order is unsatisfactory we require notice within 4 hours of the receiving your order. You must include a detailed description, product image and product label image. We will analyse the issue and revert back to you with how to best resolve the issue.

Cancellations / Order Changes

• All deposits are non refundable.
• To make changes to your date / party size / product please contact us directly via email and we will do our best to accommodate your request.
• If you cancel a small order within 10 days of event date, a cancellation fee may apply.
• If you cancel large / bespoke order within 6 weeks of event date, a cancellation fee may apply.

Please inform us of allergies prior to making your booking.

While we take every precaution necessary to prevent cross contamination, food is handled on site and produced in an environment that handles all allergen ingredients.

Please take some time to familiarize yourself with our Terms and Conditions outlined below. By purchasing from Rustic Honey you are agreeing to all of our policies.

Orders

For all orders placed by email, phone or in store, 50% non refundable deposit is required to secure your booking. In some cases, payment up front is necessary.

For all orders placed via our website shop, payment in full is required to process your order.

Reservations

Your order / booking will only be confirmed if you pay your security deposit within the time frame provided by Rustic Honey. If deposit is paid outside of the time frame, your order will be deemed invalid.

Food produce

We source our ingredients from small local suppliers. Produce may vary depending on seasonal or marketplace availability. We will always substitute for an equal product therefore maybe resulting in differences in the website image.

Food handling

Food is best consumed on the day it is received.

Once received your food must be stored in the fridge unless otherwise instructed. This is the responsibility of the consumer.

Food must be consumed on or before the best before date. This is the responsibility of the consumer.

Perishable food should be disposed of once out of date. This is the responsibility of the consumer.

Perishable food such as cheese, cooked meat, fruit (with the exception of ambient baked goods) should not be stored outside of the fridge for more than 5 hours. This is the responsibility of the consumer.

Social Media & Website

Unless otherwise specified, we will use imagery from all events, bookings, orders on our social media platforms and website. If you do not wish for us to use footage from your brand, business, home or booking please inform us prior to making your booking.